Aug 11 2020

Quality Reviews and SPH Analytics Partner to Offer One Integrated Platform for Real-time Patient Experience and Hospital CAHPS Feedback

Empowers health systems to conduct real-time service recovery while fulfilling CMS regulatory mandates

Quality Reviews, Inc., the leading real-time patient feedback company, today announced a partnership with SPH Analytics, the leader in healthcare quality and experience analytics, to give health systems the ability to track and analyze patient experience on a real-time, digital platform while also fulfilling their CMS-mandated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and other provider CAHPS survey obligations.

“We are excited to work with SPH Analytics to provide the power of real-time patient experience tracking and the ability to administer CMS-regulated Hospital CAHPS surveys on one convenient, integrated, and secure platform,” said Edward Shin, MD, CEO and Co-founder of Quality Reviews. “We look forward to bringing SPH Analytics’ portfolio of top-ranked population health and CAHPS solutions to health systems and hospitals focused on optimal patient experience,” he added.

As more health systems focus on the need for real-time, actionable patient feedback to enable service recovery and keep a finger on the pulse of patient sentiment, the Quality Reviews – SPH Partnership gives these forward-looking health systems the ability to view and act on real-time feedback alongside their HCAHPS data.

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