SUMMIT Software Inc., a leading provider of private and public cloud based IT operations management solutions backed by the Palo Alto headquartered Symphony Technology Group (STG), is set to launch a new age Cognitive IT Operations Platform to enhance the cognitive capabilities of its offerings. The unveiling is scheduled at Fusion 17, the widely anticipated knowledge sharing forum for the ITSM industry, to be held in Orlando, Florida between October 31 and November 3, 2017.
SUMMIT’s cloud based, intelligent cognitive platform featuring Artificial Intelligence, Machine Learning, Natural Language Processing and Robotic Automation has a capability to deliver experiential IT Services to the employees of the organizations. Symphony SUMMIT Cognitive platform adds system of intelligence to the system of records like tickets, event logs and monitoring. Using Artificial Intelligence, the SUMMIT platform continuously learns, makes prediction and delivers faster services. While security compliant Custom Bots, embedded with NLP engines to understand and process speech and text, are designed to provide omni-channel support to fulfill ITSM needs. Smart IT Ops are powered by smart bots for Robotic Service Process Automation which facilitate a wide range of ITOM situations like First Call Resolution, event co-relation, outage, case and incident management, in addition to streamlining IT service desk categorizations and providing contextual data to L1 and L2 engineers. Voice enabled and customizable, the virtual robotic assistant can perform sentiment analysis, analyze responses in real time and is adaptive for self-navigation. The SUMMIT Cognitive platform can perform predictive analysis through AI driven monitoring of application and infrastructures, thereby enabling the prevention of incidents through timely alerts. The platform is also powered to self-heal by AI driven auto-healing capacities.
Commenting on the launch of SUMMIT’s Cognitive platform, Satyen Vyas, CEO, SUMMIT Software Inc. said, “ITSM of the future is poised to evolve from managing IT services to IT experiences. Artificial Intelligence, predictive analytics, ChatBots, Robotic Process Automation and Identity of Things (IDot) are fast emerging as drivers of the ITOM industry to transform user experience. Fuelled by Machine Learning, Big Data and Artificial Intelligence, SUMMIT’s Cognitive platform will enable enterprises to stay ahead of the curve and make digital business a reality.”